Rights and Requests

Rights and Requests

Personal Information is just that – it’s personal, and it’s yours. So we want to make sure that it’s easy for you to take control of it and exercise your legal rights.

If you make a rights request, we’ll confirm that we have received your request and let you know if we need anything else from you. We must fulfil your request within one month unless the request is particularly complex or we receive multiple requests from you. In these cases we may extend the time period by up to two months, however we will only do this when we absolutely have to, and will always let you know.

Your legal rights are:

Your right to stop receiving marketing communications

You can ask us to stop sending you emails, texts, notifications or post at any time, simply by clicking on the “Unsubscribe” link, texting “STOP” or writing to the FREEPOST address on direct mail.

Your right to be informed if your Personal Information is being used

We have to let you know if we are using your Personal Information. We do this through Privacy Notices online, for example this Privacy and Cookie Policy tells you about:

  • What types Personal Information we use, why and where we get it from;
  • How long we keep Personal Information;
  • When we share Personal Information with third parties and why;
  • Your Personal Information rights;
  • Where we use Personal Information for profiling;
  • How to contact us; and
  • Your right to complain to the Information Commissioner’s Office (ICO).

Your right to get copies of your Personal Information

You can ask us for a copy of the Personal Information we hold on you, such as your online account details.

Your right to have your Personal Information corrected

If we’ve made a mistake and got some of your Information wrong, or if something has changed, like moving house, just let us know and we’ll fix or update it.

Your right to have your Personal Information deleted (also known as the Right to be Forgotten)

In some circumstances, you can ask us to delete your Personal Information. These include:

  • Where we no longer need your Personal Information;
  • Where you have now withdrawn your previously given consent for use of that Personal Information;
  • Where you have objected to our use of your Personal Information and your interests outweigh ours; and
  • Where it is proved that we have collected or used your Personal Information unlawfully.

We will then delete your Personal Information, except for Information that we need to keep for legal reasons.

Your right to object to or limit use of your Personal Information, or withdraw consent

You have a right to object to our use of your Personal Information if we are using it for the following reasons:

  1. Using it for our legitimate interests;
  2. Using it for direct marketing purposes; or
  3. Using it for public interest, or historical, statistical and research purposes. (We don’t do this at Amyris Plants Oil Ltd. but if we ever do, we will let you know in our Privacy Notices.

The Privacy Policy tab above gives you information on when we rely on legitimate interests to process your Personal Information. This will help you know when you have a right to object.

You can also ask us to limit the way we are using your Personal Information if you are concerned about the accuracy of it, or about how we are using it. You can ask us, for instance, to temporarily limit our use of your Personal Information whilst we investigate a complaint or check accuracy. You may also want us to keep it, but not use it, whilst you create, exercise or defend a legal claim.

Sometimes we require your consent to use your Personal Information and special category Personal Information. Where this is the case, you can withdraw your consent at any time and we will stop using it.

If you would like to make an objection or limitation request or withdraw a consent, simply contact us to let us know.

Your right to have your Personal Information transferred to another organisation (also known as the Right of Portability)

You can ask us to transfer your Personal Information electronically to another organisation. Just let us know what Personal Information you want us to include, (e.g. email, username, website or search usage history, device and location information) and which organisation you would like us to send it to.

Your rights relating to decisions being made about you without human involvement

When decisions are made about you without people being involved, this is called ‘automated individual decision-making and profiling’ or ‘automated processing’, for short.

An example of automated processing include:

  • Profiling to predict or analyse behaviours, such as personal preferences, buying habits, and lifestyle information.

In many cases, you have a right to ask us to stop, or raise an objection about automated processing. For instance, you can object to, or ask for more information about:

  • The reasons behind decisions made about you; and
  • How to object to profiling for Direct Marketing purposes.

Here at Amyris Plants Oil we do not make any automated decisions about you; neither do we personally profile you for Direct Marketing reasons. If this ever changes, we will inform you about it in our Privacy Notices.

Your right to raise a concern and how to lodge a complaint

If you have a concern relating your Privacy, we would like the opportunity to look into this for you and put things right, so please get in contact to let us know what went wrong.

If you are not happy with our response, you have the right to raise a concern to the Information Commissioners Office. Their contact details can be found on their website at: www.ico.org.uk/global/contact-us.


How do I make a Rights request, ask a question or raise a concern?

Simply contact us by emailing us at legal@amyrisfragrance.co.uk, or in writing at Data Protection, Broadgate House, Flat – 11, 727 Barking Road, Plaistow, London E13 9ES, United Kingdom.

Freedom of Information Requests

You may have heard about Freedom of Information requests. These requests only apply to public sector organisations. Amyris Plant Oil is a private company, so unfortunately, you cannot request information from us under this scheme.


Amyris Plants Oil Limited is considered Data Controller of your Personal Information. You can contact our Data Protection Officer if you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint.

By Email:


By Post:

Data Protection Officer
Broadgate House, Flat – 11, 727 Barking Road, Plaistow, London E13 9ES, United Kingdom.

Our Data Protection Officer can help you with requests to exercise your Privacy Rights and with enquiries or complaints relating to our handling of your Personal Information.

If you need to contact the Information Commissioner’s Office, you can find their contact details on their website at www.ico.org.uk