Privacy and Cookie

Rights and Requests

What Personal Information do we collect and how do we use it?

Purpose of Processing

Types of Personal Information

Legal Basis for Processing

For further explanation on how we rely on each legal basis please see “Why are we allowed to collect and use your Personal Information?”

Csutomer Care

To register you as a Customer for Online Shopping and other affiliate sites

Name
Email address
Telephone and mobile number
Necessary for performance of the contract between you and us
Necessary for compliance with our legal obligations

Deliver orders and provide other services to you

Name
Email address
Telephone and mobile number
Necessary for performance of the contract between you and us
Necessary for compliance with our legal obligations

Accepting payment for products and services, processing refunds and managing fees and charges

Name
Email address
Encrypted payment card information
Necessary for performance of the contract between you and us
Necessary for compliance with our legal obligations

Managing our customer service relationship with you. For example, when you communicate with Customer Services in-store, Customer Contact Centre or through online feedback forms.

Name
Email address
Feedback or experiences you have provided us

Necessary for the performance of the contract between you and us
To meet our legitimate interests to run our business effectively by understanding how you are using our services and how to better apply the feedback provided to us

Online identifiers, Cookies and Analytics

Collecting online identifiers for analytics purposes, to help us understand our customers better, to find out more about the kind of things they like or less like and help the improvement of products, services, websites and communications.

Online identifiers such as:

  • IP address
  • device ID
  • session ID
  • cookie information
  • purchase history

To meet our legitimate interests to run our business effectively by understanding how you are using our products and services and interacting with our communications and how to improve this offering

Collection of online identifiers such as your interaction history and website feedback to maintain, develop and test our computer systems.

Online identifiers such as:

  • Interaction history
  • Website feedback

To meet our legitimate interests to run our business effectively by ensuring our customers get the best experience and are able to shop online securely.

Collection of information from cookies to serve relevant content and advertisements to you on our online Shopping. This information helps us understand the effectiveness of the advertising you see during your online experience.

Online identifiers such as cookies

To meet our legitimate interests to run our business effectively by understanding how you interact with our advertising content on various websites and mobile applications.

To improve our websites, products, services, communications, customer relationships and experiences we may collect anonymous demographic information from you.

  • City
  • Postcode
  • Nearest store
  • Shopping feedback
  • Average spend
  • Purchase history and cookie information

To meet our legitimate interests to run our business effectively by improving our products and services and understanding how our customers interact with our customer services providers and communications.

Marketing and Competitions

We will collect contact details about you to send you offers, suggestions, ingredients and news about products and services we think you’ll love via email, SMS or push notifications.

  • Name
  • Email address
  • Telephone number

In some cases we are required to get ‘opt-in’ consent from you, e.g. you tick a box to say you want to receive direct marketing. In others, where we are marketing our products and services to existing customers, we can get permission by offering an ‘opt-out’ e.g. you tick a box to say that you don’t want to receive direct marketing.

We will collect contact details about you to allow you to enter into a prize draw, competition, or complete a survey about your experiences shopping with us.

  • Name
  • Email address
  • Telephone number
  • Mailing address

In some cases we are required to get ‘opt-in’ consent from you, e.g. you tick a box to say you want to receive direct marketing. In others, where we are marketing our products and services to existing customers, we can get permission by offering an ‘opt-out’ e.g. you tick a box to say that you don’t want to receive direct marketing.